Business Process Assurance

The methodology includes :

Diagnostic analysis of business operating model & process under current strategy from origination, conversion, maintenance & closure perspective vis-à-vis company objective

Assessing business health for entire business processes thru adequacy of MIS reports, evaluating business performance against key performance Indicators (KPI) and Critical Success Factors (CSF) if met consistently and effectively.

Evaluate business strategy from the core value proposition, product & business portfolio, organisation structure, key operational processes and systems perspective.

To help design and implement strategy, policy & processes across channels, departments, business lines and regions, to drive acquisition, retention, and enhanced customer experience maximising business results.